Shipping Policy

This policy applies to purchases from Storybook Goods at storybookgoods.com, operated by Jamie Ann Johnson Holdings LLC.

Handmade Production

Standard production time is generally 7 business days before shipment unless a product listing states otherwise. Eligible items may add Rush My Order for 1-business-day production per covered piece. Production and shipping transit times are separate, and rush production does not guarantee delivery on a particular date. Orders containing multiple items generally ship together when all pieces are ready.

Shipping Destinations and Rates

We currently ship within the United States only. USPS Priority Mail is our standard shipping method unless another shipping option is offered at checkout. Shipping charges are calculated at checkout; free shipping is not offered. Carrier delivery estimates are not guaranteed.

Tracking and Delivery

Tracking details are emailed after dispatch. Please verify your shipping address at checkout and monitor carrier updates. If tracking shows delivered but the package cannot be found, check with household members, neighbors and the local carrier, then contact Storybook Goods if additional assistance is needed.

Incorrect Addresses and Shipping Delays

Customers are responsible for providing an accurate and complete shipping address. We cannot guarantee recovery or replacement of parcels shipped to an incorrect address provided at checkout. Carrier delays caused by weather, holidays or disruptions may be outside our control; please contact us about tracking that has not updated for an extended period so we can assist with an inquiry when appropriate.

Damage in Transit

If an order arrives damaged, contact us promptly, preferably within 3 calendar days of delivery, with your order number, photos of the item, and photos of the outer box and packaging. Keep all packaging while we review the issue. This notification period does not limit rights that cannot be waived under applicable law.

Returns and Personalized Items

Personalized and made-to-order items are final sale subject to the exceptions and applicable rights stated in our Refund Policy.

Contact

Storybook Goods is operated by Jamie Ann Johnson Holdings LLC in Arkansas, United States. Email hello@storybookgoods.com or contact Storybook Goods.