Frequently Asked Questions

Welcome to Storybook Goods. We make personalized Christmas keepsakes and birthday party pieces in Arkansas, helping families celebrate all the firsts and the traditions that follow.

What does Storybook Goods make?

Storybook Goods creates personalized keepsakes for life’s first celebrations and family traditions, including handmade linen Christmas stockings, keepsake ornaments, first-birthday party hats, high-chair banners, bibs, and cake toppers. Explore our birthday party goods, linen stockings, and ornaments.

Are your products handmade?

Yes. Our handmade and personalized pieces are made or finished in our Arkansas studio. Materials, size, personalization options, and construction details vary by product and are listed on each product page.

How do I personalize an item?

Select the available options on the product page and enter the requested name, initials, monogram, or other custom details in the personalization field before adding the item to your cart. Some designs offer additional options, such as embroidery colors or character details. Please check spelling and monogram order carefully; we create your piece from the information you submit.

Can I request a custom design or different colors?

Customization choices differ by product. If you need something not shown in a listing, contact us before ordering at hello@storybookgoods.com. We can let you know whether your request is possible; custom requests are not guaranteed.

How long will my order take?

Standard production is generally 7 business days before shipping, unless the product listing states otherwise. Eligible items may offer a Rush My Order option with 1-business-day production. Production time is separate from carrier transit time; a rush production option does not guarantee a particular delivery date.

Where do you ship and how much does it cost?

We currently ship within the United States. USPS Priority Mail is our standard shipping method, and shipping charges are calculated at checkout; free shipping is not offered. Tracking information is sent when your order ships. See our Shipping Policy.

Can I change or cancel my order?

Because items are prepared to order, orders cannot be canceled, changed, or modified after checkout. Please double-check names, initials, colors, quantities, and your shipping address before placing an order.

Do you accept returns or exchanges?

Personalized and made-to-order items are final sale. If an item arrives damaged, differs from your order, or contains an error made by our studio, contact us within 3 calendar days of delivery with your order number and clear photos. We will review the issue and determine an appropriate resolution in accordance with our Refund Policy and applicable law.

How should I care for my handmade keepsakes?

Unless an individual product listing provides different instructions, spot clean gently with cold water and mild detergent, air dry only, and store in a climate-controlled environment. Party hats and other party decorations are not toys; supervise children while they are in use.

What is the difference between Storybook Goods and Atelier Lorelai?

Storybook Goods, founded in 2016, continues to create personalized keepsakes for baby’s first Christmas, first birthdays, and family celebrations. Atelier Lorelai is our separate sister brand for heirloom silk and cotton Christmas stockings and its patent-pending interchangeable design. Storybook Goods has not been replaced or renamed; both brands are active under Jamie Ann Johnson Holdings LLC.

How can I contact Storybook Goods?

Email hello@storybookgoods.com or use our contact page. For existing orders, please include your order number and the name used at checkout.