Due to carriers suspension of all guarantees related to COVID, we can not guarantee delivery by a certain date. We highly encourage you to select RUSH my order if you are needing it in the immediate future.
Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
Orders cannot be modified or cancelled once they have been submitted.
Returns are only accepted within 7 days of delivery, and the cost of a return label is taken out of the refund.
Storybook Goods is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country
Customer is responsible for all fees associated with customs. We are not responsible for any delays due to customs.
Our estimated shipping time is 5-7 business days. Shipping times vary depending upon item/s ordered.
Standard- UPS Ground $8
RUSH - UPS Next Day Air Saver $50 includes overnight UPS and rush fee. Applicable to party goods only. Item will ship in 24 hours.
Please note, our workroom is open M-F from 9-5. Orders placed past 5 pm on Friday and on the weekend will be processed on Monday morning.